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Symantec have published a document stating the End Of Life for Symantec Endpoint Protection for 12.X.
The URL has all the details of the dates, differences between SEP 12.x & SEP 14 and most frequently asked question. SEP administrators should start planning the upgrade of the SEP 14.
End of Support Life for Endpoint Protection 12.xWhat April 3rd, 2021 means to you
- Endpoint Protection 12.x clients will no longer be able to download updates from Symantec LiveUpdate or an internal LiveUpdate Administrator.
- Endpoint Protection 12.x clients can still obtain virus definitions from a 14.x Endpoint Protection Manager. This is not a recommended or supported configuration, and should only be considered to maintain protection while completing the upgrade to SEP 14.
- Intrusion Prevention, Proactive Threat Protection and all other content will not be available for download through any means.
- Endpoint Protection 12.x will no longer be supported by Technical Support.
- If a problem does occur, your only course of action with Technical Support will be to upgrade to Endpoint Protection 14. All other requests for support will be denied.
The benefits of upgrading to Endpoint Protection 14 go well beyond the end of virus definition updates, security updates, and technical support for version 12.x. Endpoint Protection 14 provides overall improved security and better protects your environment today, as well as tomorrow.