Starting soon, Symantec Email Security.cloud users will begin migrating to our new Email Quarantine. The new end-user portal includes a number of improvements and new features including:
- New end-user portal with improved mobile experience
- Differentiation between spam and bulk mail (such as newsletters)
- Ability to approve senders directly from digest notifications
- Ability for administrators to see all quarantined message in single view
- Customizable digest notification content
- More scheduling options for digest notifications
Is any customer action required?
Customers do not need to take any action to benefit from this new functionality. Current Spam Manager customer data will automatically be migrated and new emails will be directed to the new Symantec Email Quarantine so that customers can access their data using the new portal.
Where can customers get more information?
We’re confident that you’ll find the portal changes intuitive and easy to use. In order to provide customers and partners with necessary resources and knowledge to support the new functionality, we have posted quick start guides containing helpful content with the new look and feel.
- Quick Start for Administrators with Approved/Blocked Lists
- Quick Start for Administrators
- Quick Start for Users with Approved/Blocked Lists
- Quick Start for Users
In addition you can access our online help and our customer support team is always available to answer your questions via chat, email, and phone.
Survey
Current quarantine users, would you like to provide feedback on your quarantine experience and future needs? Please take our survey. Be sure to click the “Finish” button to submit your response.