FAQ: All you need to know about the new changes to your online partner experience on Symantec PartnerNet and symantec.com
Why are you changing PartnerNet?
In an ongoing effort to provide a great online experience from our partners, we've collected feedback from partners around the globe and are working to redesign PartnerNet to better meet your business needs as you work with Symantec via our partner portal.
When will I see changes to PartnerNet and symantec.com?
- In mid-April, look for programs overview information on Symantec.com.
- In late May, look for key assets in the Products section of Symantec.com, including upcoming events, training links, sales presentations, demo scripts, guides, FAQs etc.
What’s next?
Phase one is the first step of larger project; we’ll deliver incremental improvements on an ongoing basis over the next months. PartnerNet content will continue to be transitioned into the Symantec.com web site, providing our partners with a single point of information for content.
Additional benefits will include:
- Single website for up-to-date content
- Easy access to authenticated partner content
- Mobile-friendly
- Quick navigation to key partner assets from product pages
- See relevant updated news and events at a glance
What are the impacts to my navigation?
In the first project phase, partners will transition between the two sites, with programs overview content and all products information located on Symantec.com. For all remaining information and tasks, please continue to leverage the existing PartnerNet site.
- US English Only
Non US-English users will not be impacted. Additional English support will be included shortly, and localization will be provided in future months. - Scope of content
- You can search for general program overview content and partner-only product assets on Symantec.com. For other materials such as your specific program details, training, licensing and renewals, please visit PartnerNet.
Additional Secure One programs content, such as competency and tier information, will be migrated to Symantec.com at a later date. - My Products, My Sites and customized Home page will no longer be available
As part of an analytics review, it was identified that these features were not highly used; in future releases this will be replaced by new functionality. - Distributors ordering and reporting will remain on the existing PartnerNet site
Additional content will be migrated to Symantec.com at a later date.
Where can I find additional information?
Read the blog post.
Who can I contact for additional information?
Please feel free to send questions or feedback to A L Johnson or Kimberley via the Connect contact form.