Change Management 7.6, when using the Approve/Deny Change Plan form, has recently added functionality to display configured change request planned start dates and estimated end dates. It now displays both the target stast and planned completion dates and times, rendered in the chosen timezone of the change request itself, and UTC. Unfortunately, as you made changes to the form, and saved those changes, and then came back to either submit the form, or make more changes and simple save the changes, each time you returned, the form would display the planned start and estimated end dates and times according to the configured time zone of the client machine making and saving the updates to the change request. This then improperly calculated and displayed when the change was supposed to occur.
For example:
If a technician, working on this change request were using his workstation, based in Mountain Time Zone is working on the change request. If the change request timezone was selected as Eastern Time, and on the Approve/Deny Change Plan form, changing the "Choose Start Date" of Jan 1, 2016 8:00 am, and "Estimate End Date" of Jan 2, 2016 at 10:00 am, and then clicking Save, would render a Change Process View Planned Start Date/Time for the mountain time zone technician of Jan 1, 2016 at 6:00 am, and the Planned Completion Date/Time of Jan 2, 2016 at 8:00 am.
When the same technician opened the change request again using the Approve/Deny Change Plan form, it would render the "Choose Start Date" to be Jan 1, 2016 6:00 am, and "Estimate End Date" of Jan 2, 2016 at 8:00 am. This would be incorrect, because the timezone of the change request is eastern time.
The actual expected result would be that, on the second, and any subsequent entries into the form that do NOT result in
SUBMIT, the "Choose Start Date", and "Estimate End Date" should be set to display Jan 1, 2016 8:00 am, and Jan 2, 2016 at 10:00 am, respectively.
This issue has been fixed and you can contact Symantec Support staff to obtain the point fix. Simply request the files from TECH231874 for the latest Servicedesk updates.