We created the Customer Trust Portal to simplify doing business with Symantec. Our customers trust us as their go-to provider for security products, solutions, and information management. As a result, they gain confidence that we value and understand the significance of their trust. This effort makes it easier for customers to access frequently requested certifications and documents. The Customer Trust Portal provides customers with a deeper understanding of how Symantec keeps customer data secure. The site contains such information as:
- Frequently requested security certifications and attestations such as ISO certifications (for the parts of Symantec's business that are ISO certified), PCI compliance, SSAE 16/SOC 1 and SOC 2 reports, WebTrust certificates
- Frequently requested documents such as Certificate of Insurance, a summary of Symantec's Business Continuity Program, and references to Symantec's publically available Privacy Policy, Financial Statements, Section 508 Compliance Voluntary Product Accessibility Templates (VPAT), and government representations and certification
On the right side, there are Product Family Links and Entity Level Links for security certifications, frequently requested information, and public sector compliance. Customers can use these links to find the information that is most relevant to them. A small section of the site covering security certifications and reports requires a non-disclosure agreement (NDA), but customers can join the group within minutes, gaining access to these confidential documents.
As Joel Fulton, Director, Customer and Supplier Trust, explains, the Customer Trust Portal is a big win for Symantec’s customers. “As we were working through customers’ security concerns, we found that we often were asked the same questions about access to certifications, documents and attestations. This self-service portal addresses those common questions and concerns, and we hope that it will positively impact the decision of customers to buy and expand Symantec’s services.”
If you or your customers have any questions about the Customer Trust Portal, please email the Customer Trust Office.