If you are experiencing issues with the Deployment Solution Tasks in DS 7.5 SP1 HF5,
please run the checks below:
1 - Check IIS folders on Site Server:
Is the PS app present?
Is the Deployment app present?
Compare with the picture below:
If the Deployment app is not present, please install the deployment app as from instructions at article below:
- On your Site server browse to this location "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{76D113DE-16D4-4A31-826F-A4DACCEAC8AB}\cache"
- Under that location you will find the .bat file Install_DS_PS_Component.bat
- Open a command prompt window as ADMIN and drag and drop the Install_DS_PS_Component.bat file
- If you are experiencing an error as "Microsoft VBScript runtime error:path not found" please see link below:
2 - Check the Site Server plug-ins
Are they all installed?
Are they all up to date?
Compare with picture below (the ones in red are all needed when using DS 7.5 SP1 HF5):
As reference, see at link below the list of plug-ins needed on the NS, Site Servers, and Clients to use Deployment Solution
http://www.symantec.com/docs/HOWTO42229
and the HF5 plug-ins versions at page 10 of the release notes:
http://www.symantec.com/docs/DOC7954
If the Deployment Task Server Handler plug-in is missing, it may be because the \cache folder is missing at location:
\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B5786691-3E11-4FCB-9F18-831EEB5C778C}\
If missing: log a case with support or run the corresponding .msi located at
C:\Program Files\Altiris\Altiris Agent\Package Delivery\{B5786691-3E11-4FCB-9F18-831EEB5C778C}\cache
with command prompt running as Admin:
>msiexec.exe /i Symantec_DeploymentSolutionTaskServerHandler_7_5_x64.msi skipaim=1
3 - If DS tasks are not running ONLY for "unknown" machines, then have a look at the TECHNOTE below:
http://www.symantec.com/docs/TECH227363
NOTE:
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