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DS 7.5 "Prepare for image capture" task running indefinitely with "waiting for the agent to get the task" on Windows8/Windows8.1

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Sysprep fails with "a fatal error occurred while trying to sysprep the machine"

The "Prepare for image capture" stays on "waiting for agent to get the task"indefinitely or until it times-out

The SMA on the client machine gets the task

Sysprep runs for few seconds and then it stops without returning any error message to the SMA/Console

56.jpg

When running Sysprep manually on the client,

C:\Windows\System32\sysprep\sysprep.exe /quiet /generalize /oobe /quit

we are prompted with the following error:

57.jpg

at this stage the client has probably been kicked out from the Domain and put into a Workgroup.

FIX:

1 - implement the workaround at page 15 of the release notes below:

http://www.symantec.com/docs/DOC7940

2 - Run instructions at article below( please ignore the three times count, it seems that with W8 and W8.1 you have to run this process each time after running sysprep):

https://www-secure.symantec.com/connect/articles/how-sysprep-windows-vista-7-or-8-image-more-three-times

3 - test the job from the console

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if still having issues please check sysprep logs at client machine folder:

\Windows\System32\Sysprep\Panther

  • setupact.log
  • setuperr.log

NOTE:

If you found the above information useful, please give this article a thumbs-up(top right of the post) or add a comment below. Your feedback will help Symantec tech community – Thank you, Mauro


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