I've been working on Enterprise Vault for around 10 years now. I started out at KVS in the Technical Support team before taking a whirlwind tour through Veritas before ending up at Symantec – rather a large jump from the small couple-of-hundred-employees company to the thousands that are currently working for Symantec!
I spent a couple of years in Technical Support, cutting my teeth on the likes of EV 4 CP7 (yes – back in the day we didn't have service packs!) and all the fun and frolics that MAPI troubleshooting used to entail like running FixMAPI or deleting differing versions of mapisvc.inf. I then joined what was once Engineering Support – which most of you probably now know better as the Customer Focus Team (CFT) – as an Escalations Engineer, taking escalations from Technical Support and working with the core development teams on resolving them in the product. During this time I also spent a lot of time on our internal Enterprise Vault implementations, which gave me a new-found perspective on the product as I was now a kind of customer myself!
Over the last few years I've spent most of my time creating and co-ordinating processes around the fixes we generate in hotfix, cumulative hotfix, and major releases. While I may not dig into root cause for specific issues any longer, I see pretty much every issue that knocks on our door which still keeps me 'technically' in shape :-)
In future blogs you can expect me to talk about the releases that we put out into the community. If there are problems with them I'll be on the look out for them. If there are trends that I'm spotting internally that is useful to know about externally – for example an issue that keeps on cropping up for which there is a solution or a workaround – then I'll do my best to give visibility of this.