Symantec pcAnywhere™ End-of-Life
Customer FAQ
What is happening?
Symantec is announcing the end-of-life (EOL) for the pcAnywhere™ product on May 5, 2014. There will be no replacement offering. The pcAnywhere™ Solution product which is included with the Symantec™ Client Management Suite product and the Symantec™ IT Management Suite product, is not affected by this announcement.
Why is Symantec EOLing pcAnywhere™?
The pcAnywhere™ product has had no major releases for over seven years, which automatically initiates the Symantec EOL process. After careful evaluation, Symantec has chosen not to continue offering a stand-alone remote control product.
Will the pcAnywhere™ product have Windows 8 and Windows Server 2012 support before the End-of-Support Life (EOSL)?
No. Platform support will remain as is through the EOSL.
Will Symantec introduce another remote control product in the place of the pcAnywhere™ product?
At this time, Symantec has no plans to introduce a replacement remote control product.
Is the pcAnywhere™ Solution product affected by this announcement?
The pcAnywhere™ Solution product is included with the Symantec™ IT Management Suite product and the Symantec™ Client Management Suite product and is not affected by this announcement.
Is the pcAnywhere™ Solution product a good replacement option for pcAnywhere™ customers?
The pcAnywhere™ Solution product may be a viable replacement for customers with 500 or more computers who also need the Symantec™ IT Management Suite product or the Symantec™ Client Management Suite product. The pcAnywhere™ Solution product is only available in these Suites.
How does this announcement affect existing license purchases?
This EOL announcement does not impact your use of existing licenses for the pcAnywhere™ product. You may continue to use the pcAnywhere™ product in accordance with the terms of applicable license agreements and other agreements with Symantec.
How does this announcement affect support for the pcAnywhere™ product and current support agreements?
Symantec will provide support for the pcAnywhere™ product under current support agreements in accordance with the End of Life Policy for Symantec Business Products and the EOL timeline described below. Note that all support will end on the End of Support Life Date of November 3, 2015.
EOL timeline
- End of Life 5/5/2014
- End of Availability 11/3/2014
- End of Support Life 11/3/2015
Who should I contact with questions?
For any questions, please contact your Symantec Account Manager or call customer care at 800.721.3934 in the United States and Canada. For specific country offices and contact numbers, please visit www.symantec.com.