Symantec Help (SymHelp)
- A multi-product diagnostic tool
- Identifies common issues
- Gathering data for support assisted troubleshooting
- Provides links and useful support resource information
http://www.symantec.com/docs/TECH170735
Note: Symantec Help replaces Symantec Backup Exec Support Tool http://www.symantec.com/docs/TECH126539
B2D Test Tool
Tests the basic functionality of a Backup to Disk device used in Backup Exec http://www.symantec.com/docs/TECH69107
- Backup Exec Backup-to-Disk Test Tool (B2DTest_32bit.exe) - 32 Bit Version http://www.symantec.com/docs/TECH71829
- Backup Exec Backup-to-Disk Test Tool (B2DTest_64bit.exe) - 64 Bit Version http://www.symantec.com/docs/TECH71830
Storage Devices
How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s)
- First stop for troubleshooting storage devices http://www.symantec.com/docs/TECH24414
Catalog Tools (CATTOOLS.EXE) Utility
Used to export the contents of the Backup Exec Catalog file to a text file
- Backup Exec 2012 http://www.symantec.com/docs/TECH198906
- Backup Exec 2010 http://www.symantec.com/docs/TECH136392
About Backup Exec diagnostic tools
- A list of diagnostic tools used in analysis and gathering information for troubleshooting http://www.symantec.com/docs/HOWTO73614
About the Backup Exec debug tool
· Gives diagnostic information in regards to troubleshooting Backup Exec processes http://www.symantec.com/docs/HOWTO73625
For more troubleshooting visit Backup Exec Technical Support