Do you know what version of the Outlook Add-in is running in your environment? Do you care what version is running? You should - and in many organisations even those that employ software deployment tools to ensure PC's are 'up to date' often have a handful of versions/revisions of the Outlook Add-in.
Knowing which version is in use, definitely helps when it comes to help desk calls. Some versions of the Outlook Add-in have issues which get reported from time to time, and are fixed in later versions. Sometimes it is a necessary step in the help desk process for the support engineer to ASK the user which version of the Outlook Add-in they have installed. For reference there are a few ways that a user can provide this information (accurately):
- Version information from valkyrie.dll in the EV client program folder.
- Review a client log file from %temp%
- Open the 'back stage view' or the Outlook 'About' dialog
What though if you want to verify this from the server side? Well the best source of information is the IIS logs. You'll see entries like this in the log files:
2013-09-02 23:59:59 192.168.145.20 GET /EnterpriseVault/clienttest.gif - 80 - 192.168.145.77 EnterpriseVaultOutlookExt-V10.0.4.1189 401 2 5 1394 2013-09-02 23:59:59 192.168.145.20 GET /EnterpriseVault/clienttest.gif - 80 EV\TEST1 192.168.145.77 EnterpriseVaultOutlookExt-V10.0.4.1189 200 0 0 332 2013-09-02 23:59:59 192.168.145.20 GET /EnterpriseVault/clienttest.gif - 80 EV\TEST1 192.168.145.77 EnterpriseVaultOutlookExt-V10.0.4.1189 200 0 0 245 2013-09-02 23:59:59 192.168.145.20 GET /EnterpriseVault/download.asp VaultID=1C8D0B2021BD7D34087E60FE75FDBFB741110000evserver&SaveSetID=201308307856712~201308300953240000~Z~60E81EB2FC9A8F7C560CF4981A8C2941&FormatType=Unicode&Client=EV10.0.4.1189-Outlook14&Format=MUD&AttachmentID=0 80 EV\TEST1 192.168.145.77 EnterpriseVaultOutlookExt-V10.0.4.1189 200 0 0 2856 2013-09-02 23:59:59 ::1 POST /evindexing/velocity.aspx v.app=api-soap& 80 - ::1 - 401 2 5 4 2013-09-02 23:59:59 ::1 POST /evindexing/velocity.aspx v.app=api-soap& 80 EV\vaultadmin ::1 - 200 0 0 326 2013-09-02 23:59:59 192.168.145.20 GET /EnterpriseVault/clienttest.gif - 80 EV\TEST1 192.168.145.77 EnterpriseVaultOutlookExt-V10.0.4.1189 200 0 0 216
You can use something like LogParser, which I've written about before, to scan the log files that you have and produce a list of versions that have been employed.
So, do you know which versions of the Outlook Add-in are in use in your organisation.. I mean really know?