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    Recently, Symantec updated its certificate issuance controls to pay special attention to domains flagged for excessive abuse, malware, spam, and other suspicious activity.  We recently received intelligence that .PW domains had a history of suspicious and abusive behavior.  After further analysis, we decided to place a hold on issuing minimally-authenticated Domain Validated SSL/TLS certificates and are instituting a policy of only offering the stronger authenticated Organization and Extended Validation SSL/TLS certificates to .PW domains.  Part of this change included the revocation of a small number of domain validated SSL/TLS certificates previously issued for these domains.  Additionally, we have engaged with the registry that controls .PW to identify ways that can improve the safety of this top level domain for consumers.  Several other country-code and generic top level domains are also special targets for attackers, which we will continue to evaluate on an on-going basis as well.

    In contrast, forward looking, security minded registries, such as fTLD Registry Services, the owner of the .bank and .insurance top level domains are raising the bar for security for all of its customers. Considered a best practice, before authorizing a domain sale, these registries ensure that only valid, qualified entities operate on these domains and thereby protect the reputation of these spaces. As the original Certification Authority and the market leader for website security solutions, Symantec believes that verifying identity is critical for establishing trust and for ensuring the security of both consumers and the organizations they connect with online.

    Symantec works with the general public to help identify fraudulent websites.  If you would like to report SSL/TLS misuse, please log it here


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  • 09/11/15--13:00: Honoring our Heritage
  • Building our Future – Celebrating Hispanic Heritage Month

    According to the 2013 U.S. Census, there are approximately 54 million Hispanics in the United States, making up the largest minority in the nation at about 17 percent of the population. The month from September 15th to October 15th is celebrated as National Hispanic Heritage Month, in celebration of Hispanic heritage, history, and contributions. It first began in 1968 when Congress passed a resolution to honor Hispanic heritage on a national level. Why start it mid-month? The 15th of September is a memorable date as it marks the independence of five Latin American countries: Costa Rica, El Salvador, Guatemala, Honduras and Nicaragua. 

    Did you know? The term Hispanic or Latino refers to Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

    This year’s theme is Honoring our Heritage. Building our Future. At Symantec, this month’s theme is particularly relevant as we continuously strive for a more diverse workforce that will support the needs of our global clients and induce innovation within our business lines.

    We are in the process of launching a comprehensive talent strategy to promote and increase the diversity of our workforce and educate diverse communities on STEM through a variety of initiatives. HOLA, Symantec’s Hispanic Employee Resource Group, is committed to strengthening the Hispanic community’s interest in the STEM fields, and additionally, we are working hard to open doors for students interested in STEM careers, through our recently launched SC3 signature program.

    Highlighting a Hispanic STEM Hero

    As part of our Diversity & Inclusion communications, we have been highlighting diverse heroes and heroines in tech and in broader American and Global culture.  We’re launching Hispanic Heritage Month this year with a feature of Dr. Ellen Ochoa is the Director of the Johnson Space Center, home of NASA’s International Space Station missions. Ochoa is not only the first Hispanic director of the renowned space center, but also the first Hispanic women to enter space. The nine-day mission on the space shuttle Discovery was completed in 1993 and she has since logged almost 1,000 hours in orbit during four different space flights. The Stanford alum was a research engineer and inventor prior to her career as an astronaut. Throughout the coming month, we will be highlighting other inspiring Hispanic figures in technology, the arts, and politics on our internal chat forum.

    NHHM.png

    Creating Hispanic Community at Symantec –HOLA

    Symantec’s Hispanic Employee Resource Group, HOLA, has a mission to assist Symantec in achieving its goal of building a work environment that supports and encourages Hispanic employees in their career aspirations, expanding the talent pool, and enhancing Symantec’s reputation as a great diverse workplace. HOLA brings this mission to life by creating opportunities for networking, mentoring and supporting Hispanic employees; by engaging in outreach to the Hispanic Community; and by exposing other Symantec employees to the Hispanic culture through cultural events.

    hola-soccer-tourno-2014[1] copy.jpg

    HOLA’s Annual Soccer Tournament in Heathrow, FL.

    If you’re interested in learning more about HOLA or other Employee Resource Groups, contact us at global_diversity@symantec.com.


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    Newly released DarkReading white paper sponsored by Symantec highlights measures organizations can take to avoid these traps

    続きを読む

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    間もなくリリースされる Android 6.0、「Marshmallow」における最新の更新で、モバイルランサムウェアが画面ロックの機能を実装することは困難になります。

    続きを読む

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    Hej

    Jeg håber alle er opmærksom på følgende ændringer backend infrastrukturen af vores Appliance AutoSupport?

    Jeg regner med at det for det fleste være en helt transparent ændring men der er nogle som måtte have firewalls og/eller routere som på den ene eller anden måde måtte være bundet til den gamle infrastruktur og derfor kan få behov for at lave ændringer.

    Lad mig endelig høre hvis der er nogle spørgsmål.

    Venlig hilsen / Kind regards

    Finn Henningsen

    Symantec Corporation

    www.symantec.com

    Mobile: +45 3094 3387

    Email: finn.henningsen@veritas.com

    ----

    Appliance.jpg

    Affected Models:

    NetBackup Appliances (All platforms, all versions)

    PureDisk Deduplication Appliances (All platforms, all versions)

    Backup Exec Appliances (All platforms, all versions)

    Symptom(s):

    CallHome, registration, and telemetry transmissions may fail to function during and/or after key operational transition dates related to the Symantec & Veritas separation.

    Details:

    Due to the Symantec/Veritas separation, we are transitioning the AutoSupport & CallHome monitoring infrastructure to a new IaaS-based cloud platform that will offer better resiliency, scalability, and future benefits to serve our global Appliance customer base. As part of this transition, the endpoints in which the appliances transmit data to are also changing, with new URL’s being created within the Veritas domain.

    Many customers with appliances utilize proxy servers and/or have firewall rules to allow data transmission from their appliances back to Veritas that may need to be updated to support the new URL’s for future versions.

    The table below describes the URL’s, both old and new and their functions:

    Old URL

    New URL

    Description

    Effective transition date

    https://www.symappmon.com

    https://appmon.appliance.veritas.com

    Receives AutoSupport data

    ·         NetBackup Appliances running 2.6.x and below

    ·         PureDisk Appliances - all versions

    ·         Backup Exec Appliances - all versions

    ·         Heartbeat data

    September 15th, 2015

    https://api.appliance.symantec.com

    https://api.appliance.veritas.com

    Appliance Registration & Activation data

    September 15th, 2015

    https://telemetrics.symantec.com

    https://telemetry.veritas.com

    Diagnostics packages (DataCollect) & NetBackup Telemetry (SORT)

    August 25th, 2015

    Symantec and Veritas have an agreement in place to ensure the existing (“old”) URL’s will remain in effect and operational for a period of 3 years, however as of the dates indicated in the table, they will point to Veritas managed infrastructure.

    Remediation:

    It is advised to add the new endpoint URL’s to outbound proxy and/or firewall rules (if applicable) to ensure continuity of AutoSupport, CallHome, and NetBackup Telemetry functionality for future releases. The old URL’s should also remain in your configuration to ensure current connectivity until new patches become available.

    Note: In some cases, customers may have created rules based on Symantec’s IP address schemas that point to the original URL’s. These IP addresses will no longer serve appliance related communications functions as of the effective dates noted in the above table, and customers must migrate to the DNS-based URL’s to ensure connectivity to Veritas infrastructure.

    There is no action to take at this time on existing versions and platforms of all Veritas (and previously Symantec-branded) appliances, as we will be producing hotfixes for the most popular/relevant versions of each appliance platform over the course of the next year that will update the configurations to point to the new URL’s. This bulletin is primarily intended to notify about proxy and/or firewall updates needed in conjunction with appliances.

    Frequently Asked Questions:

    Q: Where can I find more information about AutoSupport?

    A: Check out the AutoSupport Reference Guide for in-depth detail on architecture, how it works, what we use it for, and more.

    Q: AutoSupport is moving to an IaaS based solution; why?

    A: As part of a Veritas corporate-wide initiative, we are moving our AutoSupport infrastructure to an IaaS solution to provide better resiliency, security, scalability, as well as enable future opportunities for servicing customers with geographical data boundaries. With this move, we benefit from a multitude of new security capabilities and industry leading certifications, including ISO27001. In addition to the inherited abilities we gain, we are also implementing additional layers of industry leading encryption protocols – both in-flight, as well as at rest on top to ensure data remains secure within Veritas.

    Q: What data does AutoSupport collect? Is any of it sensitive?

    A: The majority of data collected for AutoSupport is machine metadata specific to the operational state and health of the appliance itself. While some configuration information such as IP addresses and hostnames may be collected, no customer business data is mined, captured, or transmitted. The data we collect is used to enhance the support experience by providing our Technical Support Engineers the right information to diagnose and solve problems faster than traditional support models.

    For more information on the specific data we collect, please refer to the AutoSupport Reference Guide.


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    When it comes to diversity in technology, Symantec is lending it’s voice and taking action, joining the U.S. Government at two important events to expand and effect positive change.

    The dialogue around diversity in technology companies isn’t new, but its gaining visibility. What was once a conversation primarily around gender now includes race, sexual orientation, age, and nationality—and is challenging organizations to go beyond rhetoric and take action when it comes to building talented and diverse workforces.

    It’s a conversation we at Symantec know well and are passionate about. We believe inclusion drives innovation. And we know that a diverse workforce, one that encourages different ideas, can help foster better outcomes and inspire the cybersecurity breakthroughs that drive our product development and corporate success.

    You have likely heard about our support of non-profits such as Global Fund for Women, the Anita Borg Institute and Net Impact, among others. We are incredibly proud of these efforts, but believe there’s more that can always be done when it comes to diversity and inclusion. With that in mind, Symantec joined with the U.S. government at two major events in August—the White House LGBT Tech and Innovation Summit and the Congressional Black Caucus Institute’s Annual Policy Conference to raise the profile of our diversity and inclusion strategies and collaborate with other technology leaders to develop solutions to these challenging social issues.

    Rolling up our sleeves at the White House

    On August 10 the White House hosted it’s second LGBTQ Tech and Innovation Summit, bringing together 170 LGBT leaders from organizations such as IBM, Microsoft, Intel, LinkedIn, Twitter, and Symantec.

    Participants discussed the hot topics facing both the tech and LGBT communities including criminal justice reform, inclusion of LGBT citizens in the healthcare and housing sectors, and support for LGBT citizens in their entrepreneurial endeavors through expanding talent pipelines, mentorship, and coding boot camps. Participants then rolled up their sleeves putting aside industry competition and working together to come up with solutions.

    One innovative idea came during a discussion on ways to bridge the gap between short-term training programs and permanent employment, with participants suggesting the creation of freelance or temporary positions for candidates to “try on” newly gained job skills.

    Ruha Devanesan, Manager, Global Diversity and Inclusion, represented Symantec at the event and highlighted the importance of LGBT developers pursuing careers in the cybersecurity field. She noted that this industry needs talented employees from all different backgrounds to ensure we are customizing our products to solve the unique challenges different communities are facing.

    “As a diversity team within Symantec, we know we’re doing our job well when diverse talent can enter and thrive at Symantec on their own steam and talent. Our job is to make our company an inclusive environment for all innovators, which ultimately allows us to create cybersecurity solutions for every kind of customer’s needs,” said Devanesan.

    Following the daylong gathering, attendees were placed in working groups tasked with spending the next three months focused on coming up with solutions, ensuring the conversation and impact continues.

    LGBTQ_tech.jpg

    Founder of Lesbians Who Tech, Leanne Pittsford.

    11863262_1146367708709946_2865370682497360385_n.jpg

    Ruha Devanesan, Symantec's Manager Global Diversity & Inclusion, addresses a group at the White House LGBT Tech and Innovation Summit.

    Collaborating with the Congressional Black Caucus

    Symantec’s D&I leadership was also on full display at the 14th annual Congressional Black Caucus Institute’s Policy Conference—a three-day event attended by more than 900 government officials, community and public sector leaders—where we hosted a roundtable on the underrepresentation of African Americans in technology.

    The roundtable featured Congressional Black Caucus members as well as Dell, HP, Microsoft, Intel, and other leaders who engaged in vibrant discussions on diversity in the C-Suite, building partnerships with black universities, and increasing the talent pipeline.

    During the roundtable, congressional members challenged tech companies to think differently and take action, resulting in several tangible outcomes, including the Congressional Black Caucus members creating a database of African American leaders that can be potential company board members, engaging with CEOs regarding diversity, and building joint government and company teams that focus on tech-specific issues.

    “Symantec’s relationships at the highest levels of government give us a voice,” said Dena Graziano, Director of Federal Government Affairs at Symantec. “We’re in a great position to effect positive change when it comes to diversifying the talent pool, protecting minority and LGBT communities online, and addressing the major cybersecurity issues facing the world today.”

    Pursuing meaningful changes

    While we know improving diversity across the technology sector is a broad challenge and one that will require a community effort, we consider diversity and inclusion a top priority at our own company. As stated in Symantec’s 2015 Corporate Responsibility, we have aggressive goals to increase the diversity of our workforce by 15 percent, at all levels within the company, by 2020. Putting action behind our words, we’ve created an expanded Diversity and Inclusion team and have invested resources more heavily in areas beyond gender to include LGBT, veterans’ programs, professionals of color, people with disabilities, and more.

    We continue to make great strides in creating an inclusive workforce and are proud of the many recognitions we’ve received including:

    • Human Rights Campaign Best Places to work for LGBT Equality, 7 consecutive years
    • Best Diversity Company, by readers of Diversity/Careers
    • Engineering & IT Professionals Magazine Top 50 Employer List in Workforce Diversity for 2014
    • Minority Engineer Magazine Top 50 Employer List for 2015
    • Woman Engineer Magazine Top 50 Employers for 2015
    • A 2020 Women on Boards’ Winning Company for board diversity
    • Latino 100—selected by Latino Magazine as a company providing the most opportunities for Latinos

    As evident by these August events, the discussion around diversity in technology is gaining visibility and Symantec is honored to lend our voice to the conversation, engaging with the government, and other corporate leaders in new and innovative ways to effect real change.

    For more information on Symantec’s Diversity and Inclusion efforts visit:

    Questions or comments? Contact global_diversity@symantec.com.


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    There is no question that the latest OS releases of iOS 9 and Windows 10 provide increased business productivity and enhanced user experience for your employees.  With the continued advancements in operating systems and diverse new devices flooding the market, mobility is increasingly becoming more important to your organization.  The latest release of Mobility Suite 5.4 features zero day platform support for iOS 9 and extended support for Windows 10.

    Mobility Suite 5.4 release features include:

    • Day zero support for iOS 9
    • Granular policy targeting
    • Enhanced device enrollment
    • Simplified management with Work Hub
    • Updated Workforce Apps: Work Mail, Work Web, and Work File  

    180px_5. Enroll_Install profile_0.jpg 180px_6. Enroll_Trust_mgmt_0.jpg 180px_7. Enroll_open_WH_0.jpg

    Symantec Mobility Suite 5.4 device enrollment on iOS 9

    180px_1. Installing_WorkHub_0.PNG  180px_3. Guiding the User to Trust the App_2_0.PNG  180px_6. Profile_1.PNG

    The latest release also features simplified management through Work Hub by guiding users to trust applications based on OS versions.

    For more information about Symantec Mobility Solutions, visit our website


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    Apple users advised to update iOS and Mac OS X as successful exploit requires no user interaction.

    続きを読む

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    changeequation_0.png

    Change the Equation, a nonprofit collation committed to improving STEM education for youth, featured Symantec’s Lily de Los Rios, VP of Engineering, on their STEMbeats blog!

    Lily De Los Rios_0.jpg

    Change the Equation formed five years ago and works at the intersection of business and education to ensure that all students are STEM literate by collaborating with schools, communities, and states to adopt and implement excellent STEM policies and programs. Symantec is a charter signatory of Change the Equation’s Commitment to Excellence. This commitment stresses the corporate sector’s pledge to collaborate with each other, other programs and communities; high expectations for all students; data-driven advocacy for STEM; and the availability of high-quality STEM learning programs in communities across the country.

    They recently interviewed Lily de los Rios to learn about her passion in STEM. Check out here inspiring interview!

    What first sparked your interest in STEM?
    It started very young. My father would go on business trips around the world and would always bring home beautiful dolls from all the different places he had visited. These dolls were meant to be gifts to play with, but my mother thought they were too beautiful, so they all sat lined up on the shelves. As a result, my dad started to bring different types of presents that I could actually play with – train sets, cars, airplanes – and he and I would spend time putting them together. It was just play time for me but I developed a real love for building and became comfortable working with mechanics.

    READ MORE OF HER INTERVIEW HERE.

     


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    Twitter カードのスタイル: 
    summary

    If you have ran into the following dependency errors when installing Symantec Mobility 5.3 or later:

    ...appcenter-mysql-python-1.2.5-94.x86_64 has missing requires of MySQL

    or

    ...has missing requires of unzip

    or

    ...has missing requires of libtool-ltdl

    Run the following, as root:

    yum -y install unzip libtool-ltdl mysql

    This information has been added to the Mobility A to Z guide under installation part I.


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    Twitter カードのスタイル: 
    summary

    If you have updated the SSL certificate on a Mobility 5.3 server, you probably encounteredfollowing error message when attempting to start the mm-nginx service:

    msg=output: Starting nginx:                                [FAILED]

    msg=errors: nginx: [emerg] SSL_CTX_use_PrivateKey_file("/usr/local/nukona/certs/configurator/sign.key") failed (SSL: error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch)

    This is shown because there is a new SSL certificate as 5.3 and later now uses NGINX in conjunction with Apache for processing web requests.  If the sign.crt file located in /usr/local/nukona/certs/configurator/ is the updated certificate, run the following commands, as root:

    cat /usr/local/nukona/certs/configurator/sign.crt > ~/nginx.crt
    cat /usr/local/nukona/certs/configurator/gd_bundle.crt >> ~/nginx.crt
    mv /usr/local/nukona/certs/configurator/nginx.crt /tmp/
    cp ~/nginx.crt /usr/local/nukona/certs/configurator/
    service mm-nginx restart

    eg:

    180px_eg.PNG


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    Apple 製品をお使いのユーザーは、iOS と Mac OS X を更新してください。ユーザーがまったく操作しなくても脆弱性を悪用される恐れがあります。

    続きを読む

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    WinCDEmu is an open-source CD/DVD/BD emulator,a tool that allows you to mount optical disc images by simply clicking on them in Windows Explorer. If you have downloaded an ISO image and want to use it without burning it to a blank disc, WinCDEmu is the easiest way to do it.

    Features

    • One-click mounting of ISO, CUE, NRG, MDS/MDF, CCD, IMG images.
    • Supports unlimited amount of virtual drives.
    • Runs on 32-bit and 64-bit Windows versions from XP to Windows 8.1.
    • Allows creating ISO images through a context menu in Explorer.
    • Translated to more than 20 languages.
    • Does not occupy drive letters when not used.
    • Supports data, DVD-video and BD-video images.
    • WinCDEmu is free for any kind of use - it is licensed under LGPL

    It allows to create an ISO image just following these steps:

    • Insert the disc you want to convert into the optical drive.
    • Open the "Computer" folder from the start menu.
    • Right-click at the drive icon and select "Create ISO image":

    System Requirements : Microsoft Windows (incl. x64) 8.1/8/7/2008/Vista/2003/XP

    License : WinCDEmu is licensed under LGPL.

    Link : WinCDEmu   


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  • 09/18/15--16:23: A Tough Day as Leaders
  • Twitter カードのスタイル: 
    summary

    We learned on Wednesday that a small number of test certificates were inappropriately issued internally this week for three domains during product testing. All of these test certificates and keys were always within our control and were immediately revoked when we discovered the issue. There was no direct impact to any of the domains and never any danger to the Internet. Further, we are in the process of proactively notifying the domain owners and our major partners.

    In light of these events, we must reassert our commitment to stand behind our values and our position as a trusted industry leader. While our processes and approach are based on the industry best practices that we helped create, we have immediately put in place additional processes and technical controls to eliminate the possibility of human error. We will continue to relentlessly evolve these best practices to ensure something like this does not happen again.

    In addition, we discovered that a few outstanding employees, who had successfully undergone our stringent on-boarding and security trainings, failed to follow our policies. Despite their best intentions, this failure to follow policies has led to their termination after a thoughtful review process. Because you rely on us to protect the digital world, we hold ourselves to a “no compromise” bar for such breaches. As a result, it was the only call we could make.

    As much as we hate to lose valuable colleagues, we are the industry leader in online safety and security, and it is imperative that we maintain the absolute highest standards.  At the end of day, we hang our hats on trust, and that trust is built by doing what we say we’re going to do.  

    その他の投稿者: 

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    Web browsers are able to store passwords using an "auto complete" feature. This function even if helpful for everyone, it can be unsafe because anyone who gains access to your computer can use stored passwords to log in to web sites or use special software to retrieve web site passwords stored as autocomplete data.

    A good tool is Browser Password Remover, a free program to display and remove all the stored passwords from popular browsers. Browser Password Remover helps you to automatically list and remove any such stored passwords from all the popular browsers.

    Supported web browsers :

    • Firefox
    • Internet Explorer [v7.x - v10.x]
    • Google Chrome
    • Google Chrome Canary/SXS
    • CoolNovo Browser
    • Opera Next
    • Comodo Dragon Browser
    • SeaMonkey Browser
    • SRWare Iron Browser
    • Flock Browser

    One of the unique feature of this tool is that it allows you to remove the stored login passwords from any User on the local system or any other computer.

    Browser_password_remover.jpg

    Features :

    • Instantly decrypt and recover stored web login passwords from all the popular Browsers
    • Support latest versions of Browsers
    • Remove either selected ones or all the stored passwords with just a click
    • Create backup password report in HTML/XML/TEXT/CSV format
    • Auto detects the current storage location for Browsers
    • Supports password removal from any user on local or another system
    • Free and Easy to Use GUI based Tool
    • Fully portable, can be run anywhere without JAVA, .NET components
    • Includes Installer for local Installation & Uninstallation

    License : Freeware

    OS Supported : Windows XP, 2003, Vista, Windows 7, Windows 8

    Link : Browser Password Remover


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    Overview

    In version 14 of their DLP product Symantec introduced the ability to scan corporate Box.com accounts via Network Discover to see what confidential data is stored within an organization’s Box.com environment. In Data Insight 5.0 we now have the ability to process Box.com to understand the context of the files in our Box.com account. In previous posts I covered:

    This guide will cover configuring Box.com scanning and then also provide some screenshots around what it looks like.

    How it works

    After logging into the Data Insight Console we will need to access the Settings tab of the Management Console to setup our “Cloud Sources” which can be found on the left side of the Console.

    data insight box 21

    In the above screenshot (Figure 1) it shows there is one Cloud Service enabled and we would like to add an additional source by clicking on “Add a new cloud service.” (While I have not seen an official roadmap, I would assume additional services are forthcoming.)

    data insight box. 1PNG

    In order to perform the scanning, we will need to authorize the account against the Box.com API

    data insight box

    In order to process everything correctly, make sure the owner account is used to connect and use the system. The above screenshot (Figure 3) shows the demo system being authenticated to the system. One the indexer and collecter are assigned, we can then start the scanning of the Box.com account.

    Examples

    Now that the Cloud Source is configured we can start the Data Insight scan (or wait for the normal schedule). In the below figure (Figure 4) we have clicked on the “Actions” drop down and have selected “Scan Now.”

    data insight box 4

    Once the scan has been completed and the information has been processed, Box.com information will be in the Data Insight system.

    data insight box 5

    Figure 5 shows the result of the scan against the demo system.


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    Twitter カードのスタイル: 
    summary

    Problem:

    I have been using Backup Exec for about two years, I had to setup our Backups from scratch for our project. I am running  2012 servers on physical machines and ESXi 5.5 and Windows 7 machines. The backup server is a physical machine attached to a LTO6 autoloader and a MSA. When I first set up our backups, I was using Backup Exec 14 and have now upgraded to 15. 

    I have had problems with jobs getting stuck on Discovering Resources while using 14 and now on 15 as well. I did a lot of research and even contacted Symantec support but I was not able to fix the issue in an easie manner. I have untistalled Backup Exec three times and I have removed the agent on target machines multiple times while troubleshooting this issue.  I tried restarting the services, rebuilding the database, restoring database, etc. with no luck. 

    Solution:

    In my case, I discovered that when a job hangs on Discovering Resources it is due to the servers (Windows 7 machines) I am trying to backup. When I open the Backup Definitions Properties window, Backup Exec tries to connect to all the servers but it is not successful. I have found that if Backup Exec cannot connect to all of the mahinces while trying to edit the job selections, the jobs will hang. I tired removing the problem machines from the job and adding them again but that did not work. Restarting the target machines sometimes will resolve the problem but in some cases I had to remove the agent and install it again to get them to connect. I have also removed the trust relationship on the traget machines and established the relationship from the server which has worked a few times. 

    I am not sure what causes the problem but I am guessing it has to do with DNS. The machines I have problems with are on DHCP. I am unsure what causes the issue but I am sure glad I can restore connectivity in a fairly quick manner.  

    I hope this helps..

    Updated:  August 18, 2015

    Today one of my jobs got stuck discovering resources... I tried the fixes I have mentioned on original post but nothing seemed to work. The backup job is for SQL databases which are in production so I could not restart the target machines. instead, after playing around with the agent services on the target machines, i discovered a different solution. 

    first, I opened the Symantec Backup Exec Agent Utility and removed the entries under the publishing tab and all the entries under the security tab. then I closed the utility window and terminated the process. I also restarted the Backup Exec Remote Agent for Windows under services. 

    after the Remote Agent had started, I went to the Backup Exec Server and right-clicked the target machine and selected Establish Trust. After the trust had been established, I restarted the job and it just completed successfully!! 


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    Last week the Trusted Advisors visited Symantec at their Mountain View Headquarters in California.

    It was an important meeting for the TAs. Symantec has for half a decade been stumbling through a succession of CEOs at a rate atypical of a fortune 500 company. A CEO tenure, on average, is somewhere in the region of 8-10 years. Symantec though has seen 3 take the helm since 2010.

    This CEO turbulence from a customer standpoint has felt like it had eroded Symantec’s vision and strategy. It has left its mark on the business psyche as well as impacting those more solid metrics like market position, revenue and share price.

    The CEO appointed last year, Michael Brown, is tackling the damage suffered by this CEO throughput in a surprising way. Rather than acquire a new company (which seriously would not have been a surprise), he announced last October that Symantec would split into two companies -Veritas and Symantec. Veritas would focus on storage, leaving Symantec to refocus its energy on its security business. This demerger aims to free the storage and security divisions within Symantec so that they can pursue their own paths. No more will these divisions have to align to a common goal. As separate entities, they should be faster to respond to market changes, thereby allowing each to regain lost market share.

    Before the TA meeting, the biggest question on my mind was 'will this strategy work?' After a few days looking at the changes Symantec could introduce as a result of the demerger, I am now one customer who believes it might.

    You see I want to see a smaller, more agile Symantec. I want to see it develop its products and shake off the tagline "Symantec -where good products go to die". To do this it needed a smaller, more intelligently honed product portfolio. And it needs to convince customers that it was serious about developing them.

    And it is in this area of product development that I got my biggest surprise. Symantec has on its payroll over 4000 developers. As an Altiris ITMS customer, I'd heard from Product Management several times over the last two years that Symantec was taking product development seriously again, but I'd never been exposed to the scale of it. I found this figure both staggering and heartening.

    So come October, when this demerger becomes reality, I'll be heaving a huge sigh of relief and will be looking forward to Symantec's brighter, and more customer focused, future. And I think, with hindsight, that this change is well overdue.


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    Cross Post Blogs: 
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    We've got great news for everyone in the Twittersphere!

    We're expanding our reach to include Twitter. Follow us @SymConnect to get updates for content we think you might find interesting and useful. Some days we may just want to ask a question or have a little fun.


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    The Surf Smart Program, developed in partnership with the World Association of Girl Guides and Girl Scouts (WAGGGS), started out as a pilot program in a few European countries in 2011. The goal of Surf Smart is to teach girls and young women about online risks and how to protect themselves on the internet. In just five years, due to the success of the curriculum, the program has expanded globally andwill reach almost 200,000 girls and young women across Europe, Africa, Latin America, the Caribbean and India!

    In June we announced the most recent expansion of Surf Smart into Latin America, the Caribbean, and India and we are now excited to share the stories of the program kicking off in the various regions around the world! Official launch events have taken place in India, Argentina, Costa Rica and are quickly spreading across Central and South America!

    The first “trainer the trainer” event was in Argentina on July 27th in the city of Mar del Plata. The Asociación de Guías Argentinas (Argentine Guides Association) launched the Surf Smart program at the 2015 National Meeting where all the nine regional groups gathered together. At this meeting, 130 leaders were trained and are now ready to deliver the program!

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    They ladies also produced and uploaded a fun video of their Annual Meeting:

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    In July, the Bharat Scouts and Guides (BS&G) in India launched their first national Surf Smart Train the Trainer event. Participants came from all five regions of India and included volunteers and Regional Organizing Commissioners that will be coordinating and administering the program in their respective locations. The three day workshop prepared the leaders to deliver the curriculum to the Bharat Scouts and Guides across the country. The participants were enthusiastic about the program and the practical elements that will teach the scouts and guides how to remain safe online. One leader shared her support stating, “After going through the curriculum we realize we can talk about web safety to children and youth without using much technical language, [and] the activities and tools make it fun-based learning.”

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    The Bharat Scouts and Guides Surf Smart curriculum has been translated into six regional languages including Hindi, Marathi, Odiya, Tamil, Kannada and Malayalam and will cover 44 states. They plan to reach 40,000 Girl Guides and 40,000 Scout members by March 2016.

    “Considering the massive numbers of internet users in India and around the world, the Surf Smart project comes across as a need-of-the-hour project that focuses on web safety and encourages the masses to connect online safely. We are grateful to WAGGGS and Symantec for this exceptional opportunity for our Girl Guides and Scouts” said Mr. B.I. Nagarale, the Chief National Commissioner of the Bharat Scouts and Guides.

    Symantec India will also be getting involved! BS&G plans to work closely with Symantec India to deliver upcoming regional events that will be taking place in key IT cities of India such as Pune, Bangalore and Chennai.

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    National Commissioners and Trainers attending the Training of Trainers event Delhi, July 2015

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    From Costa Rica to Paraguay, the Surf Smart program has launched across Latin America! The regional leaders from all over Latin America are starting to deliver the program to the scouts so they can earn their 'Surf Smart' Navegación Inteligente badge.

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    #CONNECT #PROTECT # RESPECT – the three themes for the Surf Smart program.

    The Latin American Surf Smart Facebook page is streaming with pictures and daily updates of all women leaders, girls and young women learning about how to be safe online.

    After celebrating the 100 anniversary of Scouting in Costa Rica, over 230 Guides and Scouts from all across the country came together on July 11th  for the launch of 'Surf Smart, Navegación Inteligente', led by the Executives of the Association. Dulce Nájera the Coordinator 'SurfSmart' program for Latin America and the Caribbean joined the Guides and Scouts of Costa Rica for the launch of this program. During the workshop the participants learned about three themes of the program: connect positively online, protect themselves from online risks, and respect their rights and reputation online. At the conclusion of the event each scout and guide gained their badge of completion!

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    The Costa Rica Scouts and Guides learning to Surf Smart!

    The Girl Guides Association of Paraguay hosted the Surf Smart program on July 24th – 26th in the City of Hugua Hü, Cordillera during the 2015 Winter Camp and they have completed the six activities needed to gain the Smart Surf badge.

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    Surf Smart in Paraguay!

    And in Colombia and Panama, the Scout and Guides leaders have completed their training and are now ready to share the lessons and implement the program!

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    The leaders learning in Colombia (above) and in Panama (below).

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    We’re so excited to share these amazing Surf Smart Program stories from all around the world! Congratulations to all the Scouts and Guides that have gained their Surf Smart badge!

    If you would like to learn more about how Symantec’s corporate responsibility initiatives contact us at corporate_responsibility@symantec.com


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